:root{--bg:#f6f7fb;--panel:#ffffff;--panel-2:#f9fafc;--line:#e4e7ef;--line-2:#d3d8e4;--ink:#141824;--ink-2:#4a5268;--ink-3:#7a8298;--accent:#4f46e5;--accent-ink:#ffffff;--accent-soft:#eef0ff;--open:#2563eb;--open-bg:#eaf1ff;--prog:#b45309;--prog-bg:#fff4e0;--done:#15803d;--done-bg:#e7f7ec;--urgent:#c2410c;--urgent-bg:#ffede5;--danger:#b91c1c;--danger-bg:#fdecec;--shadow:0 1px 2px rgba(20,24,36,.04),0 1px 3px rgba(20,24,36,.06);--radius:12px;color-scheme:light}@media (prefers-color-scheme:dark){:root{--bg:#0f1117;--panel:#171a22;--panel-2:#1c2029;--line:#262b37;--line-2:#343a48;--ink:#e9ecf3;--ink-2:#b3bacb;--ink-3:#7e869a;--accent:#7c74ff;--accent-ink:#0f1117;--accent-soft:#23234a;--open:#7aa7ff;--open-bg:#17233d;--prog:#f5b34e;--prog-bg:#32260f;--done:#5fd38a;--done-bg:#12291b;--urgent:#ff9a6b;--urgent-bg:#3a1c10;--danger:#ff8a8a;--danger-bg:#3a1717;--shadow:0 1px 2px rgba(0,0,0,.3);color-scheme:dark}}*{box-sizing:border-box}body,html{margin:0}body{background:var(--bg);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;font-size:15px;line-height:1.5;-webkit-font-smoothing:antialiased}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}h1{font-size:24px;line-height:1.25;letter-spacing:-.01em;margin:0;font-weight:650}.sub{color:var(--ink-3);font-size:13.5px;margin:4px 0 0}.center{text-align:center}.row{display:flex;gap:10px;flex-wrap:wrap;align-items:center}.topbar{background:var(--panel);border-bottom:1px solid var(--line);position:-webkit-sticky;position:sticky;top:0;z-index:5}.topbar-inner{max-width:1080px;margin:0 auto;padding:12px 20px;justify-content:space-between;gap:16px}.brand,.topbar-inner{display:flex;align-items:center}.brand{gap:10px;font-weight:650;color:var(--ink);font-size:15.5px}.brand:hover{text-decoration:none}.brand-sub{color:var(--ink-3);font-weight:500}.brand-mark{width:28px;height:28px;border-radius:8px;display:grid;place-items:center;background:linear-gradient(135deg,var(--accent),#8b5cf6);color:#fff;font-weight:700;font-size:14px}.brand-mark.lg{width:44px;height:44px;border-radius:12px;font-size:20px;margin:0 auto 16px}.who{display:flex;align-items:center;gap:10px}.who form{margin:0}.who-name{display:flex;flex-direction:column;line-height:1.2;font-size:13.5px;font-weight:600}.who-role{color:var(--ink-3);font-weight:500;font-size:12px}.avatar{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent);font-weight:650;font-size:13px;flex:none}.avatar.sm{width:24px;height:24px;font-size:11.5px}.wrap{max-width:1080px;margin:0 auto;padding:28px 20px 80px}.page-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;margin-bottom:22px;flex-wrap:wrap}.back{display:inline-block;font-size:13.5px;color:var(--ink-3);margin-bottom:14px}.btn{font:inherit;font-size:14px;font-weight:550;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:9px 16px;border-radius:9px;border:1px solid var(--line-2);background:var(--panel);color:var(--ink);transition:background .12s,border-color .12s}.btn,.btn:hover{text-decoration:none}.btn:hover{border-color:var(--ink-3)}.btn.primary{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}.btn.primary:hover{filter:brightness(1.07)}.btn.ghost{background:transparent}.btn.sm{padding:5px 11px;font-size:13px}.btn.block{width:100%}.btn.google{background:var(--panel);padding:11px 16px}.btn[disabled]{opacity:.55;cursor:default}.panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);margin-bottom:16px}.panel.pad{padding:20px}.label{display:block;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-3);margin-bottom:8px}.section{font-size:15px;font-weight:650;margin:26px 0 12px}.prose{white-space:pre-wrap;word-break:break-word;color:var(--ink)}.stats{display:grid;grid-template-columns:repeat(3,1fr);grid-gap:12px;gap:12px;margin-bottom:20px}.stat{background:var(--panel);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow);border:1px solid var(--line);border-top:3px solid var(--line)}.stat.t-open{border-top-color:var(--open)}.stat.t-in_progress{border-top-color:var(--prog)}.stat.t-completed{border-top-color:var(--done)}.stat-n{font-size:26px;font-weight:700;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.stat-l{font-size:13px;color:var(--ink-3)}.tabs{gap:4px;border-bottom:1px solid var(--line);margin-bottom:14px;overflow-x:auto}.tab,.tabs{display:flex}.tab{padding:9px 12px;color:var(--ink-2);font-size:14px;font-weight:550;border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap;gap:7px;align-items:center}.tab:hover{text-decoration:none;color:var(--ink)}.tab.on{color:var(--accent);border-bottom-color:var(--accent)}.tab-n{font-size:12px;background:var(--panel-2);border:1px solid var(--line);border-radius:999px;padding:0 7px;color:var(--ink-3);font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.list{list-style:none;margin:0;padding:0}.list li+li{border-top:1px solid var(--line)}.item{display:flex;align-items:center;gap:14px;padding:14px 18px;color:var(--ink)}.item:hover{background:var(--panel-2);text-decoration:none}.list li:first-child .item{border-radius:var(--radius) var(--radius) 0 0}.list li:last-child .item{border-radius:0 0 var(--radius) var(--radius)}.item-num{color:var(--ink-3);font-size:13px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums;min-width:38px}.item-main{flex:1 1;min-width:0;display:flex;flex-direction:column}.item-title{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:flex;align-items:center;gap:8px}.item-meta{color:var(--ink-3);font-size:12.5px}.item-side{display:flex;gap:8px;align-items:center;flex:none}.unread{width:8px;height:8px;border-radius:50%;background:var(--accent);flex:none}.empty{padding:48px 20px;text-align:center}.empty-title{font-weight:650}.pill{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:600;padding:3px 10px;border-radius:999px;white-space:nowrap}.dot{width:7px;height:7px;border-radius:50%;background:currentColor;flex:none}.s-open{color:var(--open);background:var(--open-bg)}.s-in_progress{color:var(--prog);background:var(--prog-bg)}.s-completed{color:var(--done);background:var(--done-bg)}.prio{font-size:12px;font-weight:550;color:var(--ink-3);border:1px solid var(--line);padding:2px 8px;border-radius:6px;white-space:nowrap}.prio.p-high{color:var(--prog);border-color:color-mix(in srgb,var(--prog) 35%,transparent)}.prio.p-urgent{color:var(--urgent);background:var(--urgent-bg);border-color:transparent}.form{gap:16px}.field,.form{display:flex;flex-direction:column}.field{border:0;margin:0;padding:0;min-width:0}input[type=email],input[type=text],textarea{font:inherit;color:var(--ink);background:var(--panel);width:100%;border:1px solid var(--line-2);border-radius:9px;padding:10px 12px;transition:border-color .12s,box-shadow .12s}textarea{resize:vertical;min-height:80px}input:focus,textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.segmented{display:flex;gap:8px;flex-wrap:wrap}.seg{position:relative;cursor:pointer}.seg input{position:absolute;opacity:0;pointer-events:none}.seg span{display:inline-block;padding:7px 14px;border:1px solid var(--line-2);border-radius:9px;font-size:14px;font-weight:550;color:var(--ink-2)}.seg input:checked+span{border-color:var(--accent);background:var(--accent-soft);color:var(--accent)}.seg input:focus-visible+span{box-shadow:0 0 0 3px var(--accent-soft)}.seg.p-urgent input:checked+span{border-color:var(--urgent);background:var(--urgent-bg);color:var(--urgent)}.actions{display:flex;justify-content:flex-end;gap:10px}.alert{background:var(--danger-bg);color:var(--danger);border-radius:9px;padding:10px 12px;font-size:14px;margin-top:12px}.ticket-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;grid-gap:24px;gap:24px;align-items:start}.ticket-head{margin-bottom:18px}.ticket-head h1{margin:2px 0 10px;word-break:break-word}.ticket-num{color:var(--ink-3);font-size:13.5px;font-weight:550}.side{position:-webkit-sticky;position:sticky;top:76px}.thread{list-style:none;padding:0;margin:0 0 16px;display:flex;flex-direction:column;gap:12px}.thread-empty{padding:4px 2px}.msg{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow)}.msg.mine{background:var(--accent-soft);border-color:color-mix(in srgb,var(--accent) 22%,transparent)}.msg-head{display:flex;align-items:center;gap:8px;font-size:13.5px;margin-bottom:6px}.msg-head .sub{margin:0}.msg-body{white-space:pre-wrap;word-break:break-word}.event{display:flex;align-items:center;gap:10px;font-size:13.5px;color:var(--ink-2);padding:2px 6px}.event-dot{width:8px;height:8px;border-radius:50%;background:var(--line-2);flex:none}.event-time{margin-left:auto;color:var(--ink-3);font-size:12.5px;white-space:nowrap}.reply{display:flex;flex-direction:column;gap:10px;margin:0}.reply-bar{display:flex;justify-content:space-between;align-items:center}.hint{color:var(--ink-3);font-size:12.5px}.status-set{display:flex;flex-direction:column;gap:8px;margin:0}.status-btn{font:inherit;font-size:14px;font-weight:600;cursor:pointer;text-align:left;display:flex;align-items:center;gap:9px;padding:10px 12px;border-radius:9px;border:1px solid var(--line-2);background:var(--panel)}.status-btn:hover:not([disabled]){border-color:currentColor}.status-btn:not(.current){background:var(--panel)}.status-btn.current{cursor:default;border-color:transparent}.cur{margin-left:auto;font-size:11.5px;font-weight:600;opacity:.8}.facts{display:grid;grid-template-columns:auto 1fr;grid-gap:8px 14px;gap:8px 14px;margin:0;font-size:13.5px}.facts dt{color:var(--ink-3)}.facts dd{margin:0;text-align:right;font-weight:550}.auth{min-height:100vh;display:grid;place-items:center;padding:20px}.auth-card{width:100%;max-width:380px;background:var(--panel);border:1px solid var(--line);border-radius:16px;padding:32px 28px;box-shadow:0 8px 30px rgba(20,24,36,.08);text-align:center}.auth-card h1{font-size:22px}.auth-card>.sub{margin-bottom:24px}.auth-card .form{text-align:left}.auth-card form{margin-top:20px}.or{display:flex;align-items:center;gap:12px;color:var(--ink-3);font-size:12.5px;margin:16px 0}.or:after,.or:before{content:"";flex:1 1;height:1px;background:var(--line)}@media (max-width:760px){.ticket-grid{grid-template-columns:1fr}.side{position:static;order:-1}.stats{gap:8px}.stat{padding:10px 12px}.stat-n{font-size:22px}.item{flex-wrap:wrap;padding:12px 14px}.item-num{min-width:0}.item-side{width:100%;padding-left:0}.hint,.who-name{display:none}.wrap{padding:20px 16px 60px}}